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This company does not have a clear understanding of the equipment they are selling. I spent over $1k on equipment to try them out. There was a clear understanding of what was included in the purchase when selecting the item. When the equipment arrived it was missing $168 in equipment. They admitted they provided the wrong information about the item, then blamed the manufacture for them not being aware of what they were selling. I followed up directly with the manufacture and they made it clear this was G&R's fault and not the excuse of it being a recent change that I was being led to believe. After several attempts to ask for the item or a store credit. G&R offered to return the item for a restocking fee even though they admittedly, in writing, misrepresented the item when they were accepting my payment.
In their last email they informed me my only option was to return it for a restocking fee and if that did not interest me then do not bother emailing back.
These companies now a days always hide behind a computer screen or some bureaucrat. Thats why our country is going to shite. So whats a 1000.00 dollars worth of dildos look like anyway? Just kidding but seriously i have ordered something recently and its been 2 weeks and im still waiting. All they did was e-mail me a week later and tell me it was going to be shipped out that day,no tracking number or nothing. I feel your pain .
4 Comments
doc holiday77
This company does not have a clear understanding of the equipment they are selling. I spent over $1k on equipment to try them out. There was a clear understanding of what was included in the purchase when selecting the item. When the equipment arrived it was missing $168 in equipment. They admitted they provided the wrong information about the item, then blamed the manufacture for them not being aware of what they were selling. I followed up directly with the manufacture and they made it clear this was G&R's fault and not the excuse of it being a recent change that I was being led to believe. After several attempts to ask for the item or a store credit. G&R offered to return the item for a restocking fee even though they admittedly, in writing, misrepresented the item when they were accepting my payment.
In their last email they informed me my only option was to return it for a restocking fee and if that did not interest me then do not bother emailing back.
Ulster-irish
These companies now a days always hide behind a computer screen or some bureaucrat. Thats why our country is going to shite. So whats a 1000.00 dollars worth of dildos look like anyway? Just kidding but seriously i have ordered something recently and its been 2 weeks and im still waiting. All they did was e-mail me a week later and tell me it was going to be shipped out that day,no tracking number or nothing. I feel your pain .
luckybychoice
here is their contact info,maybe we can each send them a quick note : returns@GRTactical.com tell em not to fuck with gunslot members
sales@GRTactical.com
doc holiday77
Thank you for the support! Please pass on this information to anyone that could also become a possible victim to this company.
I also found a couple other links below I found rather interesting.
Here they treated another customer the same
http://www.defensivecarry.com/vbulletin/related-gear-equipment/54518-unr...
Here is where they can not even be discussed on AR15 forum
http://www.ar15.com/forums/topic.html?b=3&f=4&t=447250
Here is their rating "F" by the Better Business Bureau.
http://www.bbb.org/canton/business-reviews/gun-sights-scopes-and-mounts/...
Can you post at least one link to this thread or make sure at least one friend does not become their next victim?