G&R Tactical LLC

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G&R Tactical LLC Map

Address: 

5002 New Cmbrlnd Road Northeast

Zip: 
44656
Phone: 
(330)343-2800

25 Comments

4 years 37 weeks ago, 3:13 PM

doc holiday77

doc holiday77's picture

Rank:
Private First Class
Points:
3
Join Date:
Nov 2009

This company does not have a clear understanding of the equipment they are selling. I spent over $1k on equipment to try them out. There was a clear understanding of what was included in the purchase when selecting the item. When the equipment arrived it was missing $168 in equipment. They admitted they provided the wrong information about the item, then blamed the manufacture for them not being aware of what they were selling. I followed up directly with the manufacture and they made it clear this was G&R's fault and not the excuse of it being a recent change that I was being led to believe. After several attempts to ask for the item or a store credit. G&R offered to return the item for a restocking fee even though they admittedly, in writing, misrepresented the item when they were accepting my payment.

In their last email they informed me my only option was to return it for a restocking fee and if that did not interest me then do not bother emailing back.

4 years 33 weeks ago, 12:28 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States

doc holiday77 wrote:
This company does not have a clear understanding of the equipment they are selling. I spent over $1k on equipment to try them out. There was a clear understanding of what was included in the purchase when selecting the item. When the equipment arrived it was missing $168 in equipment. They admitted they provided the wrong information about the item, then blamed the manufacture for them not being aware of what they were selling. I followed up directly with the manufacture and they made it clear this was G&R's fault and not the excuse of it being a recent change that I was being led to believe. After several attempts to ask for the item or a store credit. G&R offered to return the item for a restocking fee even though they admittedly, in writing, misrepresented the item when they were accepting my payment.
In their last email they informed me my only option was to return it for a restocking fee and if that did not interest me then do not bother emailing back.

In response to the above complaint, G&R Tactical understands that the customer did not fully understand the product he was purchasing. We offered many different solutions (to include free sights, LMT and Troy Sights at our cost) to his concern, all of which he turned down. G&R has been in business for over 7 years and with over 25,000 sales, we are proud that negative feedback and/or chargeback’s have occurred in less than 10 sales. (That is .0004% of all sales) Mistakes and errors are inevitable in this world. However, we do our best to make each purchasing experience enjoyable for our customers. We do not claim perfection, but we do make every attempt to correct those situations in which we have made an error. In this case, the customer is angry and has spread his dissatisfaction throughout the web. Unfortunately, we are unable to curb his dissatisfaction; so we will proceed to fulfilling the requests of our other customers to the best of our ability as we have done for 7 years.

We have 16 pages of positive feedback here: http://www.m4carbine.net/showthread.php?t=105

You cannot get that much positive feedback without taking care of your customers.

www.GRTactical.com
4 years 37 weeks ago, 3:48 PM

Ulster-irish

Ulster-irish's picture

Rank:
First Lieutenant
Points:
25
Join Date:
Nov 2009
Location:
xenia, oh, United States
thats bull durham

These companies now a days always hide behind a computer screen or some bureaucrat. Thats why our country is going to shite. So whats a 1000.00 dollars worth of dildos look like anyway? Just kidding but seriously i have ordered something recently and its been 2 weeks and im still waiting. All they did was e-mail me a week later and tell me it was going to be shipped out that day,no tracking number or nothing. I feel your pain .

4 years 37 weeks ago, 4:17 PM

luckybychoice

luckybychoice's picture


Rank:
Secretary of the Treasury
Points:
6774
Join Date:
May 2009
Location:
United States
well if you want to

here is their contact info,maybe we can each send them a quick note : returns@GRTactical.com tell em not to fuck with gunslot members
sales@GRTactical.com

i tried being reasonable,i didn't like it, NRA LIFE MEMBER,USMC VETERAN
4 years 37 weeks ago, 8:11 PM

doc holiday77

doc holiday77's picture

Rank:
Private First Class
Points:
3
Join Date:
Nov 2009

Thank you for the support! Please pass on this information to anyone that could also become a possible victim to this company.

I also found a couple other links below I found rather interesting.

Here they treated another customer the same

http://www.defensivecarry.com/vbulletin/related-gear-equipment/54518-unr...

Here is where they can not even be discussed on AR15 forum
http://www.ar15.com/forums/topic.html?b=3&f=4&t=447250

Here is their rating "F" by the Better Business Bureau.
http://www.bbb.org/canton/business-reviews/gun-sights-scopes-and-mounts/...

Can you post at least one link to this thread or make sure at least one friend does not become their next victim?

4 years 33 weeks ago, 12:25 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States
Victim. I like that.

The problem is that I am not sure who the victim really is.

In the first thread a guy bought an open box SureFire A2 at dealer cost. It apparently was not the right color for him. We told him that he could return it. He never did.

The second thread is actually correct. The owners of ARFCOM and I had a falling out MANY years ago (more than 3yrs). Prior to that, we were the biggest dealer on there with the MOST positive feedback of ANY dealer on that forum.

In the last thread, the reason why we have an "F" rating is because Doc Holiday 77 just left it (DUH). No other bad ratings have been posted by anyone.

G&R Tactical is a Disabled Veteran and Veteran owned company. We pride ourselves on providing a quality product and backing it up with our years of experience in the shooting industry. While we do everything we can to help our customers out, we will be blackmailed into giving somone what they want (which is what is going on here).

If anyone has ANY issues with G&R Tactical, please contact us so that we may assist you.

www.GRTactical.com
4 years 33 weeks ago, 12:33 PM

Anonymous

GR Tactical

Ya complaining to much. No one is gonna buy stuff from ya. go nag somewhere else!

4 years 33 weeks ago, 12:39 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States

Snake wrote:
Ya complaining to much. No one is gonna buy stuff from ya. go nag somewhere else!

I am guessing that you have never owned a business?

When someone makes a false claim against it, you are going to respond.

www.GRTactical.com
4 years 33 weeks ago, 12:42 PM

Gregory

Gregory's picture

Rank:
Major
Points:
61
Join Date:
Nov 2009
Difficult to decide

From reading reviews of your store I cannot make a reasonable assumption of your business ethics. Not everyone will be happy and I know you cant please everyone. Just try not to get draged into a debate on the internet, from what I have seen both sides have given sufficient proof, let the others decide.

4 years 33 weeks ago, 12:46 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States
Response

Gregory wrote:
From reading reviews of your store I cannot make a reasonable assumption of your business ethics. Not everyone will be happy and I know you cant please everyone. Just try not to get draged into a debate on the internet, from what I have seen both sides have given sufficient proof, let the others decide.

Ethics is important to us and is why the OP can only find ONE other negative review of us. Not bad for 25,000 sales.

Running an internet business is VERY hard and we understand that arguing on the errornet is just about a waste of time. We will defend our companies good name though.

www.GRTactical.com
4 years 33 weeks ago, 12:52 PM

Gregory

Gregory's picture

Rank:
Major
Points:
61
Join Date:
Nov 2009
What is a name?

Quote:
Running an internet business is VERY hard and we understand that arguing on the errornet is just about a waste of time. We will defend our companies good name though.

Whats in a name? Everything, it can make or break you. I know what you mean about reputation, as it governs everything in your life.

I understand how hard it is to run an internet company. It is hard these days to have a honest and fair review of someone, the best you can do is hope that people with either want to buy from you or not steer people away.

Sadly like I said in a previous post, there is no way of knowing unless I spend my hard earned cash on your company. Buyer beware still stands to this day!

4 years 33 weeks ago, 12:47 PM

Anonymous

GR Fagtical

No ive never owned a busniess but judging by the links above no one is gonna trust you all a bit. So that being said your fighting a losing battle. No one is gonna give you there hard earned money so you can make them a victim so GO AWAY!

4 years 33 weeks ago, 1:03 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States
Response

Snake wrote:
No ive never owned a busniess but judging by the links above no one is gonna trust you all a bit. So that being said your fighting a losing battle. No one is gonna give you there hard earned money so you can make them a victim so GO AWAY!

Did you actually read the ONE review? Did you read my comments towards the reviews?

Did you read the HUNDREDS of positive reviews about my company?????

I am not sure how 1 or 2 negative reviews negates HUNDREDS of positive ones. Can you explain to me how that works????

www.GRTactical.com
4 years 33 weeks ago, 12:50 PM

samD

samD's picture

Rank:
President
Points:
15597
Join Date:
Aug 2008
Location:
Green Valley, Free State of Arizona, United States

The man posted his phone#. There are always 2 sides to any story.

4 years 33 weeks ago, 1:05 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States
Response

samD wrote:
The man posted his phone#. There are always 2 sides to any story.

Correct. There are always two sides and we are just sharing ours.

We operate a store front. So if people want to, we can have a face to face chat or if that is not possible, calling us on the phone always works.

The problem is that once people get behind their keyboards, they become brave! People will talk all kinds of smack, but once we are standing in front of them, all we ever hear is nice things. Funny how that works. :-)

www.GRTactical.com
4 years 33 weeks ago, 2:35 PM

Anonymous

GR Tactical

just a heads up:snake is our village idiot

4 years 33 weeks ago, 3:24 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States
Response

greasypaws wrote:
just a heads up:snake is our village idiot

LOL, ya I figured that out already. I knew before I read his BIO that he was young and immature. Funny how I was right.

www.GRTactical.com
4 years 33 weeks ago, 3:31 PM

Anonymous

GR Fagtical

Whatever!

4 years 33 weeks ago, 3:47 PM

GR Tactical

GR Tactical's picture

Rank:
Master Sergeant
Points:
20
Join Date:
Dec 2009
Location:
OHIO, United States
Very Mature!

Snake wrote:
Whatever!

I like how you took Tactical and made it "Fagitical." Nice way to treat a Veteran. Hopefully someone will teach you some respect.

www.GRTactical.com
4 years 33 weeks ago, 3:04 PM

Anonymous

Grease

Whatever!

4 years 33 weeks ago, 3:09 PM

samD

samD's picture

Rank:
President
Points:
15597
Join Date:
Aug 2008
Location:
Green Valley, Free State of Arizona, United States

samD

4 years 33 weeks ago, 3:13 PM

Gregory

Gregory's picture

Rank:
Major
Points:
61
Join Date:
Nov 2009
Comedy

You guys crack me up, I sense this has happaned before!

4 years 33 weeks ago, 3:53 PM

catfish88

catfish88's picture

Rank:
General
Points:
2586
Join Date:
Jan 2009

So, what's going on here. Has Bearbeatymeat been gone so long that you guys have had to find somebody else to fight with?? Well, at least it's not boring.

4 years 33 weeks ago, 3:57 PM

Gregory

Gregory's picture

Rank:
Major
Points:
61
Join Date:
Nov 2009
Time is up

G and R Tactical and Snake and the Guy who posted this forum have all had their say, I say just drop it.

4 years 33 weeks ago, 4:11 PM

samD

samD's picture

Rank:
President
Points:
15597
Join Date:
Aug 2008
Location:
Green Valley, Free State of Arizona, United States
Gregory, I agree.

If this isn't stopped in the interest of redundancy and sheer boredom on our part, I as El Presidente and Moderator, will just delete the whole mess.

Rating Overview

User Rating:
(1 vote)
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G&R Tactical LLC Info

Phone:
(330) 343-2800
Address:
5002 New Cmbrlnd Road Northeast
City:
Mineral City
State:
OH
Zip:
44656