This is so priceless, and so, so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citi-bank.
Here is the exchange:
Family Member: 'I am calling to tell you she died back in January.'
Family Member: 'Maybe, you should turn it over to collections.'
Family Member: 'So, what will they do when they find out she is dead?'
Family Member: 'Do you think God will be mad at her?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'
(so if you have a $0 balance how can they charge late fees & charges?)
Family Member: 'No, I'm her great nephew.' (Lawyer info was given)
Family Member: 'Sure.' (Fax number was given )
Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'
Citibank: 'Well, the late fees and charges will still apply.' (What is wrong with these people?!?)
Citibank: 'That might help...'
Citibank: 'Sir, that's a cemetery!'
You wondered why Citi is going broke and need the feds to bail them out!!
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