Forums / Gun Discussion / Good or Bad Customer Service

4 years 51 weeks ago, 6:37 PM

runawaygun762

runawaygun762's picture

Rank:
Vice President
Points:
8929
Join Date:
Nov 2008
Location:
Richland, MO, United States

Okay, so what good or bad experiences with gun or gun-related companies do you have? I think with all the gun owners here, we must spend an awful lot of money combined on turning perfectly good, loaded ammo into hot brass, so let's pass on good reports so other members can reward the good companies and bad ones so we know who to watch out for. I'll start. i bought a used Henry Survival Rifle in Tucson and the day after I brought it home, I dropped it and the stock broke. When I called Henry Arms, I was expecting to buy a new stock, since I explained that it was used and not new, but they shipped a new stock anyway. Another one is Lee Precision. I bought a set of Pacesetter .223 dies at the Sportsman Center here on post, but because I couldn't get components for so long, I hadn't tried using them for months afterward. When I got the components together, I thought it was strange that the die set didn't have a bullet seating die. I've never loaded rifle ammo before, so I figured the factory crimp die acted to seat the bullet, but when I called Lee, they said it should have come with three dies. I couldn't give them a receipt, or even a date that I purchased the set, but I just got a bullet seating die in the mail today, free of charge. I know it doesn't cost the companies much for these, but with the volume of calls they must get nowadays, they both did a good job of responding very quickly and with zero hassle.

"I have always been a soldier. I have known no other life. The calling of arms, I have followed from boyhood. I have never sought another." From The Virtues of War, by Steven Pressfield.
4 years 51 weeks ago, 6:58 PM

Ebear

Ebear's picture

Rank:
Speaker of the House
Points:
8497
Join Date:
Jun 2008
Location:
elgin, il, United States
ok my turn

i have purchased to weapons at auctionarms.com and got two great deals no hassles and all because the poor service i got from Cabela's that prompted me to go elsewhere.atleast i can say the right people got my money......fuck you very much Cabela's!!!!!!!!!!!

...check... G-AZ
4 years 51 weeks ago, 7:02 PM

samD

samD's picture

Rank:
President
Points:
15597
Join Date:
Aug 2008
Location:
Green Valley, Free State of Arizona, United States
Me too ebear.

Last 5 guns bought at Auction plus alot of parts, scopes, springs, etc. etc. All were really great deals, no sales tax, not taken advantage of in any way. I love a deal.

4 years 51 weeks ago, 7:07 PM

photobear6

photobear6's picture

Rank:
Lieutenant General
Points:
1576
Join Date:
Aug 2009

Wish I could help on this one but here in mass I can't order guns,ammo,mags,laser sights laser bore sighters and on and on and on. You guys are lucky and me well i really gotta move.

America is not at war. The U.S. Military is at war. America is at the Mall. If you don't stand behind our troops, PLEASE feel free to stand in front of them!
4 years 51 weeks ago, 7:10 PM

samD

samD's picture

Rank:
President
Points:
15597
Join Date:
Aug 2008
Location:
Green Valley, Free State of Arizona, United States

and funny talking people so much, move to New Hampshire...

4 years 51 weeks ago, 7:32 PM

photobear6

photobear6's picture

Rank:
Lieutenant General
Points:
1576
Join Date:
Aug 2009
Born and raised in

Michigan, live out here for now but desperatly wanting to move back south. Preferably S. Carolina. But I do love NH. If only the Massholes would quit moving up there and trying to make it Masshole #2

America is not at war. The U.S. Military is at war. America is at the Mall. If you don't stand behind our troops, PLEASE feel free to stand in front of them!
4 years 51 weeks ago, 8:31 PM

Ebear

Ebear's picture

Rank:
Speaker of the House
Points:
8497
Join Date:
Jun 2008
Location:
elgin, il, United States
sam

it was you who introduced me to AuctionArms...im still thanking you...

...check... G-AZ
4 years 51 weeks ago, 8:57 PM

luckybychoice

luckybychoice's picture


Rank:
Secretary of the Treasury
Points:
6780
Join Date:
May 2009
Location:
United States
Cabelas

replaced my 1851 navy colt black powder pistol without my having any paperwork or receipt for it.

Ruger rebuilt my .44 mag superblackhawk free of charge,they also rebuilt my .357 blackhawk about 20 years ago free of charge.

i tried being reasonable,i didn't like it, NRA LIFE MEMBER,USMC VETERAN
4 years 51 weeks ago, 1:04 PM

AntNTx

AntNTx's picture

Rank:
Major
Points:
42
Join Date:
Aug 2009
Location:
Galveston Island, Texas, United States

Props to my gun smith @ Pro Defense in Webster, Tx.. I don't really know all that much about guns but when I asked about certain guns my guy was very knowledgeable. Helped me out on buying the gun that was best for me which happen to be G30 SF.So if your ever in the great state of Texas and in the area drop by. Also he's an Iraq veteran, God Bless the USA...

4 years 51 weeks ago, 3:52 PM

ecaman

ecaman's picture

Rank:
General
Points:
2613
Join Date:
Jul 2009
Location:
Payson, UT, United States
Good service

I've had excellent service from Ruger (free replacement of a standard model .22 auto by a specially selected Mark II), from Smith & Wesson (free re-build of a snub nose Model 19) (back in the days when Roy Jinks was still active there), and from Brownells (especially the gunsmiths) and MidwayUSA. On the other hand, in 40 years, I only ever found one person at Colt who was responsive to customer needs. Melvin Tyler, owner of Tyler T-Grips, was a tremendously nice guy (they offered many other items besides T-Grips), but I haven't heard from him in years, & don't know if he's still in business. I sent a special favorite old Case knife to the factory to have the scales replaced, and while they had it they screwed up the blade (even though they had my specific instructions not to touch it). It took me a full month to get the blade back the way it was.

If you pick up a starving dog and make him prosperous, he will not bite you. This is the principal difference between a dog and a man. (Mark Twain).
4 years 51 weeks ago, 4:02 PM

LittleDragon

LittleDragon's picture

Rank:
Points:
2560
Join Date:
Apr 2009
Location:
Dallas, Texas

they have all sorts of interesting things there. one day ryo may just do what they are there for and that is to build your own dream AR. however since ryo is currently deeply involve with the special design team here at gunslot, and so ryo is working on designing and building a whole family system of rifles, really not have time right now to build rifle through Brownells. however, do have their site on ryo bookmarks.

your friend,

LittleDragon

Moshi Moshi from LittleDragon
4 years 51 weeks ago, 4:08 PM

luckybychoice

luckybychoice's picture


Rank:
Secretary of the Treasury
Points:
6780
Join Date:
May 2009
Location:
United States
LD

I have been looking at the SR556 by Ruger,i found one here for about 1400 dollars,i like all the data i have been reading on it.
what do you think?

i tried being reasonable,i didn't like it, NRA LIFE MEMBER,USMC VETERAN
4 years 51 weeks ago, 4:17 PM

LittleDragon

LittleDragon's picture

Rank:
Points:
2560
Join Date:
Apr 2009
Location:
Dallas, Texas

ryo will do more research on the SR556 and get back to you. you should research more too, before making final decision neh.

Your friend,

LittleDragon

Moshi Moshi from LittleDragon
4 years 51 weeks ago, 4:54 PM

LittleDragon

LittleDragon's picture

Rank:
Points:
2560
Join Date:
Apr 2009
Location:
Dallas, Texas

ryo think it is very fine rifle. it bit overprice for what you get. suggest better rifle for you for considerable less money and they have very fine service dept. too. friend gary own one of these as well. the Yankee Hill Machine Co. www.yhm.com is url ryo think. if not then just google Yankee Hill Machine Company. gary kun own one of their premier rifles. all their rifles come with match quality barrel at no extra charge! all are reasonably price in the 1300.00 dollar range. gary kun own the YHM Black Diamond Specter rifle from this company that he shoot in competition.

Your friend,

LittleDragon

Moshi Moshi from LittleDragon
4 years 51 weeks ago, 5:12 PM

luckybychoice

luckybychoice's picture


Rank:
Secretary of the Treasury
Points:
6780
Join Date:
May 2009
Location:
United States
thanks ryo

i will take a look

i tried being reasonable,i didn't like it, NRA LIFE MEMBER,USMC VETERAN
4 years 51 weeks ago, 6:09 PM

LittleDragon

LittleDragon's picture

Rank:
Points:
2560
Join Date:
Apr 2009
Location:
Dallas, Texas

ryo now own two very fine rifle from DPMS Panther. the first is the DPMS Mini SASS in 5.56mm x 45mm and the DPMS LR SASS in 7.62mm x 51mm NATO .308. these are wonderful shooting rifles and ryo is very fond of them. they have outstanding service department and reasonable prices. after first shooting the LR SASS the rod for the bolt carrier broke. call them and receive a replacement rod in two day, no question ask.

Your friend,

LittleDragon

Moshi Moshi from LittleDragon
4 years 51 weeks ago, 8:18 PM

runawaygun762

runawaygun762's picture

Rank:
Vice President
Points:
8929
Join Date:
Nov 2008
Location:
Richland, MO, United States

It seems like they're becoming very proficient with product recalls lately.

"I have always been a soldier. I have known no other life. The calling of arms, I have followed from boyhood. I have never sought another." From The Virtues of War, by Steven Pressfield.

Who's Online

Guns Lot Activity
Users
Currently Active Users: 817 (0 members and 817 guests)

Guns Lot Statistics
Stats Topics: 8,649, Comments: 161,030, Members: 23,517
Welcome our newest member: Hank6046

Recent Activity